Our Policy
At STITCH THEORY, we value your privacy and respect the trust you place in us. This Privacy Policy explains how we collect, use, and protect your information when you visit or shop from our website.
Reutrn Policy
- Quality Check: Every product is carefully inspected before shipping.
- 100% Refund: Manufacturing defects are eligible for a full refund.
- How to Claim: Send a clear photo and video of the defect to our official Instagram account.
- Quick Assistance: Our team will review your claim and assist you promptly.
Exchange Policy
- Exchange Period: Exchanges are accepted within 4 days of receiving your order
- Condition: Exchanges are subject to product quality.
Information We Collect
When you place an order, contact us, or use our website, we may collect information such as your name, phone number, email address, delivery address, and order details.
We only collect information that is necessary to provide you with our services.
How We Use Your Information
Your information may be used to:
- Process and deliver your orders
- Contact you regarding your order
- Respond to your questions or requests
- Improve our products and services
- Provide updates about STITCH THEORY, where appropriate
We only collect information that is necessary to provide you with our services.
Payment Information
Payments are processed through secure payment methods. STITCH THEORY does not intentionally retain your complete card or payment details.
Your payment information is handled through the relevant payment provider.
Protecting Your Information
We take reasonable steps to keep your personal information safe and protected.
Your information is not sold, rented, or shared with others for their own marketing purposes.
We may share necessary information with trusted service providers, such as courier or delivery partners, only when required to complete your order.
Your payment information is handled through the relevant payment provider.
Cookies
Our website may use cookies or similar technologies to improve your browsing experience, understand website usage, and help us provide a better shopping experience.
Third-Party Links
Our website may occasionally contain links to third-party websites or services.
STITCH THEORY is not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.
Your Privacy Choices
If you have questions about the personal information we hold about you, or if you would like to request an update or correction, you may contact us using the details provided on our website. policies.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services or practices.
Any updates will be posted on this page.
Thank you for trusting STITCH THEORY. We appreciate your support and are committed to handling your information with care and respect.
STITCH THEORY — Privacy & Care